Privacy Policy

Effective Date: October 3, 2026

Welcome to claroai.com (the "Site"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle data when you visit our Site, how we use cookies, and how we manage communications with you.

1. Information We Collect and Cookies We Use

We collect information through automated technologies (like cookies) and through information you actively provide to us.

A. Cookies and Automated Data Collection

Our Site uses cookies and similar tracking technologies to function efficiently and safely. A cookie is a small text file placed on your device. We use the following types of cookies:

Essential Cookies: Provided automatically by our hosting platform (Wix) to ensure the security, stability, and core functionalities of the Site (such as anti-fraud tokens and session identifiers). These cannot be turned off.

Analytics Cookies: Provided by Google Analytics to monitor website traffic and improve our user experience. Google Analytics automatically collects certain technical data, which may include your general location (city/country level), the pages you visit, time spent on the Site, device type, and browser type.

Note on Anonymization: We use IP anonymization features so that your full IP address is never stored by Google Analytics. This data is aggregated and used strictly to understand website performance, not to identify individual visitors.

B. Information You Provide to Us Directly

When you interact with us, we collect the personal data you choose to share. This includes:

Emails: If you send us an email, we collect your name, email address, and any information contained within your message.

Website Chat: If you use our website chat feature, we collect the text, questions, and contact details you submit during the conversation.

How we use it: We use this information strictly to respond to your inquiries, provide support, and communicate with you.

2. Third-Party Data Processing

We share website traffic data with Google Analytics. Google processes this information in accordance with its own policies. You can learn more by visiting the Google Privacy & Terms page. To opt out of analytics tracking entirely across the web, you can install the Google Analytics Opt-out Browser Add-on.

3. Data Retention

We retain your personal data (such as emails and chat logs) only for as long as necessary to fulfill the purposes for which it was collected, including responding to your requests, providing customer support, or complying with legal, accounting, or reporting requirements. Aggregated, anonymized analytics data may be kept indefinitely.

4. Data Security

We implement appropriate technical and organizational security measures via our platform infrastructure to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Legal Disclosures

We may disclose your personal information if required to do so by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users.

6. General Data Protection Regulation (GDPR) Notice

For visitors located in the European Economic Area (EEA) and the United Kingdom:

Legal Basis for Processing: We process your communication data (chat/emails) based on your implied consent or to fulfill a contract/request. We process automated analytics and essential cookie data based on our legitimate interest in maintaining and improving our Site.

Data Transborder Transfers: Google or our chat/email service providers may process and store your technical or communication data outside of the EEA. They utilize standard contractual clauses to ensure an adequate level of data protection.

Your Rights: You have the right to request access to, correction of, or deletion of the data we hold about you (such as your past emails or chat history). To exercise these rights, please contact us using the details below.

7. California Consumer Privacy Act (CCPA) & California Online Privacy Protection Act (CalOPPA) Notice

For residents of California, USA:

No Sale or Sharing: We do not sell your personal information, nor do we share it with third parties for cross-context behavioral advertising.

Do Not Track (DNT) Signals: Our Site does not currently respond to browser "Do Not Track" signals, as there is no uniform industry standard for recognizing them.

Your Rights: You have the right to request disclosure of the categories and specific pieces of personal data we have collected about you, as well as the right to request deletion.

8. Children's Privacy

Our Site is directed to a general audience and is not intended for children under the age of 13 (or 16 in certain European jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data via email or chat without parental consent, we will take immediate steps to delete that information from our records. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted directly to this page with a revised effective date.

10. Contact Us

If you have any questions or wish to exercise your data privacy rights, please contact us at talktous@claroai.com.